Need help with your STRAPOPS setup?

Order, tracking, Royal Pop model choice, bracelet compatibility, sizing, removable links, buckle-hole adjustment, or installation: STRAPOPS support helps you get a clear answer.

To speed things up, include your order number if you have one, the email used for purchase, and the exact subject of your request.

View the STRAPOPS FAQ

Before writing

A complete message helps us reply faster

Support can help you faster when the important information is included in the first message.

Order

Order and address

Add your order number so support can check payment, address, and status.

Delivery

Tracking updates

If you have a tracking link or number, add it directly to your message.

Product

Fit compatibility

Mention the model, bracelet build, sizing issue, installation, or color.

After delivery

Photos for support

For damage, missing items, or visible issues, add clear photos if useful.

STRAPOPS is an independent brand. The names Audemars Piguet, Swatch, Royal Oak, and Royal Pop are used only to indicate context and compatibility.

Write to STRAPOPS support

Contact FAQ

Quick answers before sending your message

These answers cover the most common requests. If your situation needs checking, use the form.

Key point

A precise message avoids back and forth.

Order number, purchase email, clear subject, and useful photos: these details help support understand your request from the first read.

Full FAQ

Message

What information should I add to my message?

Add your order number if you have one, the email address used for purchase, the exact subject of your request, and photos if they can help.

Tracking

I only want to track my parcel. What should I do?

Use the tracking page if you have already received a link or number. If tracking has not moved for several days, contact support with your order number.

Address

Can I change my address after ordering?

Contact support as soon as possible. If the order has not yet been prepared, a correction may sometimes be possible. If it has already shipped, it will depend on the carrier.

Product

I have a question about fit, sizing, or installation.

Specify the context: Royal Pop model, Steel Series removable links, silicone strap buckle-hole adjustment, Bioceramic case, full Bioceramic removable links, color, installation, dimensions, or wrist fit.

Compatibility

Is STRAPOPS official Audemars Piguet or Swatch?

No. STRAPOPS is independent. Brand and model names are used only to explain product context, style, and compatibility.

Reply

How can I get a faster reply?

Send one complete request instead of several separate messages. Your name, purchase email, order number, and a precise description are often enough to speed up handling.